Help centre
Frequently Asked Questions
What is your jewellery made of?
ZELAIRA pieces are fashion jewellery crafted on a quality brass or alloy base with a premium, skin-friendly plated finish and stones. They are not real gold or silver unless a product page clearly says so. Material, finish and dimensions are listed on every product page.
Will the jewellery tarnish?
Our finishes are anti-tarnish, and with simple care they stay beautiful for a long time. Keep jewellery away from water, perfume, sweat and cosmetics, wear it last and remove it first, and store each piece separately in its pouch.
When will my order be dispatched?
Orders are packed and handed to the courier within 24–48 hours (excluding Sundays and public holidays) of confirmation.
How long does delivery take?
After dispatch, Standard delivery takes 3–6 days and Express takes 1–3 days. Enter your pincode on any product page for an estimated delivery date.
Is Cash on Delivery available?
Cash on Delivery is currently not available. You can pay securely online by UPI, card, net banking or wallet.
Do you offer free shipping?
Yes — Standard shipping is free on orders of ₹499 and above. Below that it is ₹79.
How do I track my order?
We email you the courier and tracking number when your order ships. You can also use the Track Order page with your order number and mobile number, or open My Account → My Orders.
Can I cancel my order?
Yes — you can cancel from My Account → My Orders while the order is still New or Confirmed. Once we start processing or packing it, it can no longer be cancelled.
Can I return or exchange a product?
Returns and exchanges are accepted only if the product arrives damaged or defective, if you receive the wrong product, or if an item is missing — reported within 7 days of delivery with photos and an unboxing video. Change-of-mind returns are not accepted. Please read our Return & Exchange Policy.
Why should I record an unboxing video?
One continuous video — starting with the sealed parcel and courier label and ending after the product is fully inspected — is the best proof if anything is damaged, wrong or missing. It helps us approve genuine claims quickly. Keep the original packaging until any claim is resolved.
How do I raise a return or exchange request?
Log in, open the delivered order in My Account → My Orders and click "Return / Exchange items". Choose the items and reason, upload photos and your unboxing video (or a Google Drive link), and submit. If you checked out as a guest, use "Forgot password" with the email on your order to access your account.
When will I get my refund?
Approved refunds are processed within 5–7 working days after the returned product reaches us and passes inspection — to your original payment method for prepaid orders, or to the UPI ID / bank account you provide for Cash on Delivery orders.
Will I get an invoice?
Yes — an invoice is emailed with your delivery confirmation, and you can download it anytime from your order in My Account or from the Track Order page.
Do you gift wrap?
Every order is packed in our gift-ready packaging. You can add a gift message in the order note at checkout.
Still have questions? Contact us — we're happy to help.