Terms & Conditions

Effective date: 4 October 2026

These terms govern your use of this website and your purchases from Zelaira, 1308 Mukundapur, Kolkata-700099. By using the website or placing an order you agree to these terms, together with our Shipping Policy, Return & Exchange Policy and Privacy Policy.

1. Eligibility & accounts

You must be at least 18 years old, or use the website under the supervision of a parent or guardian. You are responsible for keeping your account password confidential and for all activity under your account. Please give accurate name, contact and address details.

2. Our products

• ZELAIRA sells fashion / imitation jewellery made on a brass or alloy base with plating and stones. Unless a product page clearly states otherwise, our products are not made of real gold, silver, diamonds or precious stones.
• We make every effort to show products accurately. Slight variations in colour, finish and size may occur because of lighting, screen settings and the handcrafted nature of the products; these are not defects.
• Dimensions and weights are approximate.

3. Prices & taxes

• All prices are in Indian Rupees (₹) and are the final prices payable for the product, inclusive of all applicable taxes.
• The seller is currently not registered under GST, so no GST is charged; a regular invoice is provided with every order.
• Shipping and Cash on Delivery charges, if any, are shown separately at checkout before you pay.
• Prices and offers may change without notice, but the price you pay is the one shown when you place your order.

4. Orders

Placing an order is an offer to buy. An order is accepted when we dispatch it. We may refuse or cancel an order — for example if a product is out of stock, a price or description was shown incorrectly because of an error, the delivery pincode is not serviceable, or we suspect fraud or misuse. If a prepaid order is cancelled by us, we refund the full amount paid to the original payment method.

5. Cancellations by you

You can cancel an order from My Account → My Orders while it is still New or Confirmed. Once we start processing, packing or shipping it, it can no longer be cancelled; please refer to our Return & Exchange Policy instead.

6. Payments

Online payments are processed securely by our payment partner; we do not store your card or banking credentials. Cash on Delivery is offered at our discretion, up to the order value shown at checkout, and may be withdrawn for customers with repeated refused or undelivered COD orders.

7. Shipping, returns & refunds

Delivery is governed by our Shipping Policy. Returns, exchanges and refunds are governed by our Return & Exchange Policy; approved refunds are processed within 5–7 working days after the returned product passes inspection.

8. Use of the website

You agree not to misuse the website — for example by attempting to gain unauthorised access, interfering with its operation, placing fake orders, submitting false reviews or return claims, or using automated tools to copy content.

9. Intellectual property

All content on this website — including the ZELAIRA name and logo, product photographs, designs, text and graphics — belongs to ZELAIRA or its licensors and may not be copied, reproduced or used commercially without our written permission.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control (such as natural disasters, strikes or courier disruptions). Nothing in these terms limits any rights you have under applicable consumer-protection laws.

11. Governing law & disputes

These terms are governed by the laws of India. We will always try to resolve concerns amicably first — please contact us. Subject to your rights under consumer-protection law, courts at Kolkata shall have jurisdiction.

12. Changes

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.

13. Contact & grievance officer

Pradeep DB, Grievance Officer, Zelaira
Email: care@zelaira.com
Available Mon – Sat, 10am – 7pm IST. We acknowledge complaints within 48 hours and aim to resolve them within one month.